The Two Sides of Jet.com--A Review by a Customer and a Seller's Agent

2015's most notable e-commerce story is Jet.com. Two days ago, New York Times ran a decent story about the startup's strategy. The company made headlines for 1) growing fast--it now has about 900 employees; 2) crossing the one-million-customers milestone in early November, five months after its launch, and 3) receiving a fresh funding of $350 million right before this year's Black Friday shopping extravaganza. During the last month, I had an opportunity to be a Jet.com shopper, a nd at the same time, helped a client launch his store on jet.com. Seeing the both sides of the coin, I found the following: As a jet.com shopper, I was extremely happy. For my first order, I not only got a welcome credit of $20, but also experienced its fast delivery service. The shopping experience on Jet.com was smooth and when I received my order, it was nicely handled and wrapped (it was a piece of children's furniture). Jet.com is ...